At our store, customer satisfaction is very important to us. Please read our exchange policy carefully before placing an order.

Exchange Eligibility

  • Customers are allowed to check color, size, and fit at the point of delivery.
  • If the item is not suitable, it can be returned immediately to the rider free of charge.

Exchanges After Payment

  • Within 24 hours after delivery: Exchange is allowed (delivery fee applies).
  • Within 24–48 hours after delivery: Exchange is allowed (delivery fee applies).
  • Requests after 48 hours may not be accepted.

How to Request an Exchange

To request an exchange, customers must contact the WhatsApp number that confirmed the order.
Exchanges will only be processed after proper confirmation.

Exchange Conditions

All items presented for exchange must meet the following conditions:

  • Item must be unworn
  • Item must be untampered
  • Item must be in its original condition
  • All tags must be intact (if applicable)

Delivery Fees for Exchanges

  • Customers are responsible for delivery fees for all exchanges.
  • Payment on Delivery (POD) orders are eligible for exchange if they meet all stated conditions.

Final Notes

  • Exchanges are allowed only under the stated and eligible conditions.
  • Items that do not meet the above conditions may be rejected.
  • Management reserves the right to make the final decision on all exchange requests.